Support
Help for societies using Backstage Platform — ticketing, memberships, website, and committee tools.
Contact us
Email support@backstageplatform.co.uk. We read support email on UK business days and aim to reply within two working days.
Pro plan societies have access to priority support when the feature is enabled on your plan — we still handle requests by email rather than a dedicated phone line.
Before a performance
- Confirm Stripe is connected under your society's Settings → Payments and that payouts are enabled.
- Run a test purchase (or manual sale) and open the door list / QR scanner for that performance.
- Download a door list PDF from the performance in case mobile signal is poor on the night.
- Check platform health returns
status: okif checkout seems unavailable.
What to include in your email
- Your society name and the page or feature you were using.
- Performance date and time if the issue is ticket- or door-related.
- Screenshots or the exact error message, if you have one.
- Whether the problem affects all committee members or one browser/device.
Self-service
- Pricing & fees — platform subscription and per-ticket charges.
- Trust & data — exports, backups, and leaving the platform.
- Payments & risk terms — Stripe Connect responsibilities.
- Features — what the platform includes.